In conversation with artist relations director, Haley Miller, on her journey into live event operations & helping people.
“The most beautiful part of the work we do is the community that we’ve created.“
Driven by a mission to take care of people, artist relations director, Haley Miller, commits herself to creating experiences that build community for both the people enjoying and producing the show.
Beginning at electronic music promotions company Insomniac Events as a harm reduction volunteer when the Insomniac produced a festival in her hometown of Rockdale, Texas Haley worked her way up through the company, eventually establishing the artist relations department at Insomniac before independently founding her artist relations operations business, aptly named, Hal Mill, LLC.
Over the past five years Haley has directed artist relations operations for over 80 large-scale productions. Her business is built around her personal and professional values and the relationships that she nurtures.
A master of working in high pressure environments and going above and beyond the scope of work, Haley puts respect and human dignity at the core of her operations.
Contact Haley Miller
Define The Industry Standard
“I was seeing this as a time (mid 2010’s) of the extreme inflation and downright boom of the electronic music industry. I was thinking maybe I can help set this precedent for how we should be operating shows with these artists or how we should be setting security standards backstage with these artists…. In my mind I’m thinking we’re setting the standard….. I saw it as an opportunity to do better and be better for bigger productions and it wasn’t a secret that we were throwing some of the biggest shows in the country. I just wanted to be the best. Maybe I wasn’t sometimes but I always learned something and I still do. I will always learn something from every single show that I’m working on and my goal going into every show is to always be better. …”
Practice Acceptance & Uphold Human Dignity
“I go into my life and my work by viewing everyone as essentially equal and ensuring that we treat them all the same.“
“My biggest thing is always giving people the benefit of the doubt. Some people call me insane and naive for thinking this but I really try to trust everyone until they prove me wrong…I find it very blissful to think no one’s out to get me. I genuinely have a deep trust in people until proven wrong… At the end of the day all we have is the people around us.“
The Team & The Community
“I understand the importance of every single position when leading a team. I was a volunteer and I know how important I was. I know I saved lives when working for $0 an hour and driving across the country. Every single position is so imperative to an operation especially of festivals of such a large scale. Realizing how important those small roles are made me not only want to work harder towards the bigger roles but made me appreciative and grateful to be having an impact, no matter what I was doing.”
“To me the most beautiful part is the community that we’ve created…. That’s the most rewarding out of everything we do is the community of people we have in our lives now.”
The Necessity of Challenges & Feedback In Order to Reach Your Potential
On transitioning from working in-house at Insomniac Events to founding her artist relations operations business:
“In that last year when I was full time with Insomniac I was getting a little stagnant thinking I know what I’m doing rather than learning how much more I could be doing that was right and being able to implement what I was learning with new people. It was incredible and it was a huge wake up call I so desperately needed to get to my full potential. I saw every challenge as this awesome opportunity to learn.”
“I think feedback is the only way we can grow and move forward because you can self-reflect all day long but if you’re not that good at reading yourself it doesn’t really matter so we also have to value the opinions and feedback that other people give.“
Believe in Yourself
On moving from Texas to Los Angeles to pursue her career in live event production:
“Having one person that you really respect say ‘I think that you should do it’ it really outweighs the 200 people you have moderate respect for saying ‘Don’t do it. You’re crazy.’ My parents were furious with me. They couldn’t believe it… At the time I had little to no support but when you know you just know.“